1. Who We Are
Go Home Ease Inc. (“Go Home Ease”, “we”, “our”, or “us”) provides a digital platform that connects independent Service Providers with Clients for in-home, office, and location-specific services. We are based in Canada and operate within Canadian privacy laws.
2. Information We Collect
We collect personal and technical data to help our platform operate smoothly, securely, and efficiently.
a. Information You Provide:
- Account Information: Full name, email address, phone number, password
- Service Details: Booking history, communication with users, reviews
- Verification Data: Social Insurance Number (SIN), licenses, insurance documentation (for Providers)
- Payment Information: Card or bank details, processed via secure third-party systems
- Support Requests: Records of conversations with our support team
b. Information We Collect Automatically:
- Device & Usage Data: IP address, browser, OS, device type
- App Data: Device ID, app version, crash reports
- Cookies & Tracking: Session data, preferences, and analytics
- Location Data: Real-time GPS location during service appointments (only while active)
3. How We Use Your Information
We use the information we collect to:
- Create and manage user accounts
- Facilitate bookings between Clients and Providers
- Track service status and timing (including real-time arrival updates)
- Authenticate and verify identity (especially for Providers)
- Communicate service updates, promotions, and account information
- Resolve disputes and enforce our Terms of Service
- Improve our app, website, and user experience
- Comply with legal, tax, and regulatory requirements
4. Cybersecurity & Data Protection
We take your digital safety seriously. Our cybersecurity measures include:
- Encryption: All sensitive data is encrypted in transit and at rest (SSL/TLS protocols)
- Secure Storage: Protected servers hosted in certified data centers
- 2-Factor Authentication (2FA): For additional account protection (where enabled)
- Firewall & Threat Detection: Active monitoring of suspicious activity
- Limited Access: Only authorized personnel can access sensitive data
- Regular Testing: Security audits and vulnerability scans
Despite our efforts, no system is 100% secure. Users should also take steps to protect their devices and login credentials.
5. Sharing Your Information
We do not sell your personal information. We share only when needed to operate and improve our services:
- With other users (Clients and Providers) as required for service delivery
- Payment processors and background check partners
- Cloud providers, analytics tools, and customer support vendors
- Law enforcement or legal authorities, if required by law
- In case of business transfer, such as a merger or acquisition
6. Cookies and Tracking Technologies
We use cookies, mobile identifiers, and other technologies to:
- Keep you logged in
- Personalize your experience
- Track performance and fix issues
- Analyze app and website traffic
You can adjust cookie preferences in your browser or device settings.
7. Mobile App-Specific Data
When you use the Go Home Ease app, we may collect:
- Push notification tokens
- App crash logs and usage diagnostics
- Device location (for service coordination)
8. Data Retention
We retain your data:
- As long as your account is active
- As required to meet legal, tax, or operational obligations
- To resolve disputes or enforce our Terms
You may request deletion of your account and associated data by contacting us.
9. Your Rights
Depending on your jurisdiction, you have rights to:
- Access your personal information
- Request correction or deletion
- Withdraw consent (where applicable)
- Object to certain uses
- File a complaint with a privacy authority
Contact us at help@gohomeease.ca to exercise these rights.
10. Children’s Privacy
Our platform is not intended for users under 16. We do not knowingly collect data from minors. If we learn that a minor has used our platform, we will delete their data promptly.
11. International Users
Our services are hosted in Canada. If you access Go Home Ease from outside Canada, you consent to having your data processed and stored in Canada, where privacy laws may differ.
12. Changes to this Privacy Policy
We may update this policy from time to time. Changes will be posted in the app and on our website. Continued use of our services means you accept the updated terms.
13. Contact Us
Have questions or concerns? Reach out:
Go Home Ease Support
📧 Email: help@gohomeease.ca